Warranty & Returns FAQ
What warranty comes with my PC? A 2-year limited parts warranty and a 3-year limited labor warranty on all the hardware we installed, starting on your delivery date. When our parts coverage ends, we'll help you claim on the manufacturers' own part warranties. Full warranty →
Can I return my PC if I change my mind? Yes, within 30 days of delivery. It needs to be working and undamaged, with no parts swapped or added, and back in its original packaging. There's a 10% restocking fee, you pay return shipping, and the original shipping isn't refunded. Special-order parts are final sale. Refund policy →
What if it arrives dead or breaks in the first 30 days? We'll repair or replace it and pay shipping both ways, with no restocking fee. If it arrived damaged in shipping, email us photos within 5 business days of delivery and keep the box and all the packing.
Who pays shipping on a warranty repair? For the first 30 days, we pay both ways. After that, while you're under warranty, you ship it to us and we pay to ship it back. Out of warranty, you pay both ways.
Will upgrading my PC void the warranty? No. Upgrades don't void it. We just don't cover damage the upgrade caused, or parts we didn't install.
How long until my PC ships? Builds ship in 5–10 business days after your payment clears and passes our fraud check, plus carrier transit time. If we're going to miss your ship date, we'll email you before it passes, and you can cancel for a full refund.
How do I start a return or warranty claim? Email radpcsllc@gmail.com with your order number, or call or text 904-450-2835. We'll troubleshoot with you first. If the PC needs to come back, we'll send you an RMA number, good for 14 days. Approved refunds go back to your original payment method within 5 business days after we receive and inspect the return.
Do I get tech support? Yes: free email tech support for as long as you own the PC, with replies within 1–2 business days. After the warranty ends, support covers advice and troubleshooting; repair labor is $75/hour, and we quote you first. Support and the warranty are for the original buyer and don't transfer.
See the full Warranty and Refund & Return Policy.