Refund & Return Policy

Hi, I'm Roland. R.A.D. PC'S LLC is a one-person PC shop in Jacksonville, Florida. I build, test, and ship every PC myself, and I answer every email myself, too. Here's how returns and refunds work, in plain English.

30-day returns

Changed your mind? You can return your PC within 30 days of the delivery date shown in the carrier's tracking.

To qualify, your PC needs to:

be working, with no physical damage, and set up the way we shipped it (no parts swapped or added), and
come back in its original box and packaging with everything it came with: accessories, spare cables, manuals, and the included Windows license.

Go ahead and power it on, set up Windows, and install and play your games. That's what the 30 days are for.

Restocking fee and shipping costs

Change-of-mind returns have a 10% restocking fee, calculated on the price of what you're returning before tax and shipping.

On a change-of-mind return:

You pay the return shipping. Please insure the package for its full value and keep the tracking number.
The original shipping charge isn't refunded.

If the PC arrived dead, damaged, or wrong, or the mistake was ours, there's no restocking fee and no shipping cost to you. See "Dead on arrival" below.

Special-order parts are final sale

If you ask us to order a part we don't normally carry, that part is final sale and can't be returned for a refund. We'll always tell you before you pay if your order includes a special-order part. A defective special-order part is still covered by our warranty.

Canceling an order

Cancel before we've ordered your parts, and you get a full refund. Just email us as soon as you can. Once parts are ordered or the build is underway, a cancellation is handled as a return under this policy: the 10% restocking fee applies, and special-order parts are final sale. We'll show you the numbers before anything is charged.

Orders that run late

Builds ship in 5–10 business days after your payment clears and passes our fraud check. Carrier transit time is on top of that.

If we can't ship by the date we gave you, we'll email you before that date passes with a new ship date and the option to cancel for a full refund, including shipping. That applies even if your parts are already ordered.

Dead on arrival or broken in the first 30 days

If your PC arrives dead, or a part fails within 30 days of delivery, we'll repair or replace it, and we pay shipping both ways. No restocking fee.

Arrived damaged in shipping? Take photos of the box and the PC, email them to us within 5 business days of delivery, and keep the box and all the packing. The carrier may need to inspect it for the claim.

If it turns out nothing is wrong with the PC (for example, a loose monitor cable or a software setting), see "No problem found" in our warranty.

How to start a return

Email radpcsllc@gmail.com with your order number and the reason for the return. You can also call or text 904-450-2835.
We'll send you an RMA (return) number. It's good for 14 days, so please ship within that window. We can't accept a package without an RMA number.
Pack it in the original box and packaging, write the RMA number on the outside of the box, and ship it to: R.A.D. PC'S LLC, [RMA ADDRESS - PENDING]
We inspect it when it arrives. If it doesn't meet the return conditions above, we'll contact you before doing anything, and you can choose to have it shipped back to you at your cost.

When you'll get your refund

Approved refunds go back to your original payment method through our payment processor, Stripe, within 5 business days after we receive and inspect your return. Your bank or card company may take another 5–10 business days to show it on your statement.

Fraud checks

We verify payment and shipping details on every order. If we can't verify an order, we may cancel it and refund it in full.

Please contact us before you dispute a charge

If something's wrong, please email radpcsllc@gmail.com or call 904-450-2835 before filing a dispute or chargeback with your bank. I'm one person, and I can almost always fix it faster than a bank dispute can. This doesn't take away any rights you have with your bank or card company.

Questions

Email radpcsllc@gmail.com or call or text 904-450-2835. We answer email within 1–2 business days.